UC500 vs CME-North Sydney IT
Which Solution is Right for You?
Compare UC500 features against the router-based CME.
|
|
UC500
|
Cisco Router (with Voice Module)
|
| Maximum Phone Support |
1 - 48 IP Phones |
8 - 250 IP Phones |
|
Telephony Network Connections |
BRI, FXO, SIP trunk |
BRI, FXO, T1, PRI, SIP trunk |
| Call Center |
Basic |
Advanced |
| Wireless (WiFi) phone / data |
Optional |
Optional |
| Voicemail |
Yes |
Yes |
| integrated messaging | Integrates with Outlook, Outlook Express and Lotus Notes | Integrates with Outlook, Outlook Express and Lotus Notes |
| remote mail notifications | Yes | Yes |
| auto attendant | Yes | Yes |
| Conferencing | Yes |
Yes |
| Video Telephony | Yes | Yes |
| Security | ||
| firewall |
Basic | Advanced |
| secure remote access | IPsec, SSL and VPN | IPsec, SSL and VPN |
| secure wireless |
Wired Equivalent Privacy (WEP), WPA, WPA2 | Wired Equivalent Privacy (WEP), WPA, WPA2 |
| intrusion prevention system |
No | |
| LAN | Guest VLAN, DMZ included | |
| Integrated On Phone Productivity Applications | ||
| WebEx meeting integration |
WebEx PhoneConnect included | |
| Time card reporting |
TimeCardView included | |
| Single Number Reach |
Yes | Yes |
| Record conversation |
Yes | Yes |
| Scrollable voicemail |
Yes | Yes |
| Call history |
Placed, missed, and received calls included and accessible by phone or administrator | Placed, missed, and recieved calls included and accessible by phone or administrator |
| Optional Desktop Productivity Applications |
||
| Click to dial |
Cisco Unified CallConnector and can integrate with CRM applications | Cisco Unified CallConnector and can integrate with CRM applications |
| Presence |
Phone based Busy Lamp Field (BLF) plus desktop user defined status | Phone based Busy Lamp Field (BLF) plus desktop user defined status |
| Mobility |
Call routing based on user-defined status or location | Call routing based on user-defined status or location |
